FAQ
ORDERING
Can I Change My Order After Placement?
No. You must make sure to confirm your order prior to order placement. All sales are final and can not be changed once placed.
Are sample signs available?
Yes. You can purchase a sample of our 4" x 4" and 3" x 6" personnel sign by going to Accessories / Sample Package. For all other signs, you can order a quantity of 1 through the Online Shopping for the specific sign.
Do You Offer Volume Discount Pricing?
Yes. A 10% discount is automatically calculated for all orders over $2,000.00.
Do You Offer Reseller Discount Pricing?
Yes. You need to contact us directly to be authorized for the Reseller Discount pricing. You will also be required to provide us with a copy of your Re-Sale Certificate before you can be authorized.
SHIPPING
When Will My Order Be Shipped?
The normal lead time is 7 days from our receipt of order for our square 4" x 4" acrylic paper insert holder personnel signs. All other products will be shipped within 15 business days.
Can You Ship to PO Boxes?
No. We ship via UPS and therefore we can not ship to PO Boxes.
Will You Notify Me When My Order is Shipped?
Yes. We will email you notification of when your order is shipped along with the UPS tracking number and method of shipment.
INSTALLATION
How Do I Install ADA Signs?
Please see guidelines for installing ADA signs.
How Do I Know Whether I Need Tape, Velcro or Pin Mount for the Personnel Signs?
Tape mount should be used when the personnel signs are to be mounted to office walls or other hard surfaces.
Velcro mount should be used when the personnel signs are to be mounted to fabric workstation walls. Note that Velcro mount is the "hook" side of velcro.
Pin mount should be used when the personnel signs are to be mounted to "spongy" fabric workstation walls. This is the preferred method for installation when on surfaces where a push pin can also be utilized.
How Do I Install the Mounting Material On The Personnel Signs?
Guidelines for installing mounting material to personnel signs is contained in the mounting accessories package.
PAPER INSERTS
Do You Have Templates for the Insert Signs?
Downloadable insert templates WITH INSTRUCTIONS ON HOW TO SET PDF TO PRINT for (2) personnel signs is offered. Adobe Acrobat Reader is required for insert templates and is a free download available by going to Resources and Links.
The templates work as forms. When you open a template, hit the tab key and it will highlight the text block. You can not save changes to the file, when reopened, it will be blank.
To save the "pdf" template file to your computer, open the "pdf" template file you wish to save. Click on the "save" icon (looks like a floppy disk). Select "save in" location. Type in the file name for the template file if you wish to rename it, otherwise click "save".
What Should the Printer Setting Be to Print the Insert Template?
In the General Preferences under Forms, select "Highlight Form Fields". In the Print Preferences, make sure to deselect "Shrink oversized pages to paper size" and "Enlarge small pages to paper size". If either is selected the insert will not print at the correct size. The insert templates come with lines as guidelines for where you can use a paper cutter to cut the paper for each insert.
Can You Customize Paper Inserts?
No. You can choose 1 of our 12 standard insert templates for our personnel signs or create one of your own.
What Type of Paper Can We Use for the Inserts?
You can use whatever paper you like. However, we do not recommend using more than 80lb cover stock or using transparencies.